Barnes Health Solutions d/b/a Dee Knows Insurance · Effective Date: April 3, 2026 · Last Updated: April 2026
Barnes Health Solutions d/b/a Dee Knows Insurance ("we," "us," "our," or "the Company") is committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with applicable federal and state law. This Privacy Policy governs all personal information collected through our website at deeknowsinsurance.com, our lead generation and intake forms, our CRM platform, and all communications conducted via phone, SMS text message, and email in connection with our insurance brokerage services.
This Policy applies to all individuals who interact with us, including prospective clients whose information is obtained through third-party lead sources, our own advertising campaigns, or direct inquiries. By using our website or providing your information, you acknowledge that you have read and understood this Policy.
Barnes Health Solutions d/b/a Dee Knows Insurance operates as an independent licensed insurance agent and broker. We are not a HIPAA "Covered Entity" as defined under 45 CFR §160.103. However, we are committed to handling all health-related information with the highest standard of care consistent with HIPAA's Privacy Rule principles, applicable state insurance privacy regulations, and sound data stewardship practices.
Deano Barnes operates as a licensed independent health insurance agent and broker under the legal entity Barnes Health Solutions, doing business as Dee Knows Insurance. He is licensed to sell health, dental, and vision insurance products in the following states:
Each state imposes its own insurance privacy and consumer protection requirements. Where state law provides greater protection than this Policy, state law controls. We operate in compliance with the insurance regulations and privacy laws of each state in which we are licensed.
When you submit a quote request through our website or contact us directly, we collect:
We do not collect Social Security numbers, detailed medical histories, prescription information, or financial account numbers through our website forms.
We may receive your contact information from authorized third-party lead generation partners and affiliated entities from whom we lawfully purchase or receive consumer leads. These leads are obtained from sources where prior express consent was collected by the originating party. When we receive lead data, we treat it subject to the same privacy protections as information you provide directly to us. By engaging with us after we contact you, you acknowledge our receipt of your information through these channels.
When you visit our website, we and our third-party partners (including Meta and Google) may automatically collect:
We use the information we collect for the following purposes:
We do not use your information for purposes unrelated to insurance services without your separate consent.
Program: Barnes Health Solutions d/b/a Dee Knows Insurance operates an SMS messaging program registered under the A2P 10DLC (Application-to-Person, 10-Digit Long Code) framework in compliance with CTIA Messaging Principles and guidelines and applicable carrier requirements.
We send SMS text messages only to individuals who have provided prior express written consent, either through our website opt-in form or through a third-party lead source where consent was lawfully obtained. The consent language used on our opt-in form is: "I agree to receive text messages from Dee Knows Insurance. Message & data rates may apply. Reply STOP to opt out." Consent is never a condition of purchasing any product or service.
SMS messages sent under this program may include: initial quote follow-up, plan availability notifications, appointment reminders, enrollment status updates, and periodic service-related communications.
Message frequency varies based on the stage of your inquiry and our follow-up cadence. You may receive up to several messages per week during active consultation periods.
Standard message and data rates from your wireless carrier may apply. We are not responsible for charges assessed by your carrier.
You may opt out of SMS communications at any time by replying STOP to any message. Upon receipt of STOP, we will send one final confirmation message and cease all SMS communications unless you subsequently re-opt in. You may also opt out by contacting us at [email protected] or 850-895-7027.
For assistance, reply HELP to any SMS message, or contact us directly at [email protected] or 850-895-7027.
We do not sell, rent, lease, or share your mobile phone number or SMS consent with any third party for their own independent marketing purposes. Your phone number is used solely for the communications described in this section.
Wireless carriers are not liable for delayed or undelivered messages. SMS availability may vary by device and carrier.
We send email communications through our communications platform in compliance with the CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.) and applicable state email marketing laws. All commercial emails we send will:
Email communications may be sent as part of our lead follow-up and client communication workflow. All communications are configured to respect opt-out requests and suppression lists. To unsubscribe from email communications, click the "Unsubscribe" link in any email or contact us directly at [email protected].
All telephone communications are conducted in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations. By submitting your phone number through our website or through a third-party lead form where you provided consent, you expressly authorize us to contact you at the number provided using:
You may revoke your consent to be contacted by telephone at any time by informing us verbally during a call, replying STOP to any SMS, or submitting a written revocation to [email protected]. We maintain do-not-call records in compliance with the National Do Not Call Registry and applicable state do-not-call laws.
Consent to receive autodialed or pre-recorded calls/texts is not required as a condition of purchasing any goods or services. You have the right to revoke consent at any time.
We run paid advertising campaigns on Meta platforms (Facebook and Instagram). Our insurance-related advertisements are classified and run under Meta's Special Ad Category: Financial Products & Services, which includes health insurance products. As a result of this classification:
You may opt out of Meta's use of your data for personalized advertising by visiting your Meta Ad Preferences at facebook.com/adpreferences or through Meta's Privacy Center.
As an independent insurance agent and broker, Barnes Health Solutions d/b/a Dee Knows Insurance is not a "Covered Entity" as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 CFR Parts 160 and 164. We do not provide health care services and do not transmit protected health information (PHI) in electronic form as a standard transaction.
However, in the course of our insurance consulting activities, we may receive or discuss general health-related information (such as whether you are a smoker or have a pre-existing condition) solely for the purpose of identifying appropriate insurance plan options. We treat this information with the highest degree of confidentiality and do not disclose it beyond what is necessary to obtain insurance quotes on your behalf from licensed carriers.
When we share information with insurance carriers for quoting purposes, those carriers are HIPAA Covered Entities and are subject to their own HIPAA obligations. We may function as a Business Associate of those carriers in limited contexts, in which case our handling of PHI is governed by applicable Business Associate Agreement requirements.
We do not sell, disclose, or use any health-related information you share with us for any purpose other than obtaining insurance quotes and facilitating enrollment on your behalf. All health-related discussions are treated with strict confidentiality.
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
All third parties who receive your information are required to maintain its confidentiality and use it only for the purposes for which it was disclosed.
Our website uses cookies and similar tracking technologies including:
You may control cookies through your browser settings. Disabling cookies may affect certain website functionality. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and Meta's data use at facebook.com/adpreferences.
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
No method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide services, maintain required insurance business records, and comply with applicable legal, regulatory, and licensing obligations. Insurance-related records may be subject to mandatory retention periods under state insurance laws in the states where we are licensed. Upon request, we will delete personal information that we are not legally required to retain.
Residents of certain states may have additional privacy rights under applicable state law. The following is a general overview; specific rights vary by state:
To exercise any applicable state privacy rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.
Our services are intended for adults who are the primary applicant and account holder. We do not offer standalone insurance plans for minors only. However, we do collect personal information about minors — including date of birth and related health information — when they are included as dependents on a family health insurance plan where a parent or legal guardian is the primary applicant. Such information is collected solely for the purpose of obtaining family coverage quotes and processing enrollment on behalf of the primary adult applicant.
We do not knowingly collect personal information directly from individuals under the age of 18 as primary applicants. If you believe a minor has submitted information to us as a primary applicant without parental consent, please contact us immediately at [email protected] and we will promptly address the situation.
Regardless of your state of residence, you have the following rights with respect to your personal information:
To exercise your rights, contact us at: [email protected] or 850-895-7027.
Our website may contain links to third-party websites including insurance carrier portals, government resources (such as HealthCare.gov), and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by updating the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Policy.
For questions, concerns, or to exercise your privacy rights, please contact us:
This Privacy Policy was prepared to reflect current compliance obligations under TCPA, CAN-SPAM, HIPAA Privacy Rule principles, A2P 10DLC carrier requirements, Meta Special Ad Category policies, NAIC Model Insurance Privacy regulations, and applicable state privacy and insurance laws. It should be reviewed periodically and updated as regulations evolve. Nothing in this Policy constitutes legal advice.